How long does my order take to ship?

If your order is within our stock, the product will be shipped with tracking provided within 2-7 business days. Products are shipped by independent couriers depending on the type of product. If your order is custom, bulk, or a collaboration, then the timeline for creation and shipping will depend on the number of products purchased and will be discussed with you for complete clarity. For orders of over eight customised or collaborative products, please expect to be contacted directly to discuss shipping.

Does WGW offer international shipping? 

We ship within the United Kingdom (England, Wales, Scotland, and Northern Ireland). Stay tuned for an announcement about international shipping to the EU, North America, and Asia!

What is the return policy? 

Please contact us via email before attempting to return any products. We do not refund orders for buyer’s remorse. Returns for size exchanges are not to be offered. If you regret a purchase, you must contact us to express your will to return the item within 7 consecutive days of receiving it, providing a picture of the item. The withdrawal request will be evaluated to verify whether the product was used or destroyed, even partially. In these cases, a refund will not be possible. The product is for entertainment; we do not promise any results and acknowledge that it is a work of art intended to be used only when abiding by the safety protocols. Therefore, Wicked Good Witchery reserves the right to refuse returns at its sole discretion.